For many years there have been untold complaints about various bingo sites making it nigh on impossible to withdraw winnings. It looks like the offending brands are being brought to task now by the Competition and Markets Authority (CMA)!
Across the Internet there are pages and pages of complaints about accounts being closed [here is one example]. The Guardian recently reported that the gambling industry treats customers unfairly and it is taking action against operators.
Action Will Be Taken Against Online Gambling Companies
The CMA are working with the UK Gambling Commission to address concerns that consumers are not being treated fairly by some gambling operators. It was back in October of last year that an investigation was launched looking at unfair practices around gaming sign-up and free bet promotions.
As bingo players, all of us have come across confusing welcome offers and promotions. When checking the small print of such offers, we have often found ourselves unsure of what the strings of the offer are.
How many times have you tried to withdraw winnings from a site only to be told you have not met wagering requirements or that a bonus is still active?
We can recall an issue with a Cozy Games site many moons ago where a player had made a deposit, won and they tried to withdraw. Twice her withdrawal was requested and twice it was rejected.
We were in a position to help and the player involved provided screen shots of all transactions. It transpired that all wagering had been met, and could be proven to have been met. This evidence was supplied to the site and only then did they choose to pay out.
Not So Easy For Joe Public
However, we’ve worked in the industry now for over ten years, so we have dealt with issues like this on a regular basis.
For your every day bingo player, an issue like this is often left unresolved to the players satisfaction. A player will be met with a brick wall when trying to find answers from the operator and eventually, gives up.
Currently we are waiting for a response from 888 to an email that was sent on 1st June and whenever we call to request an update, we are simply told that they are dealing with a high volume of calls at the moment!
Hopefully the CMA will ensure that issues like this are no longer a problem for those spending their money with online bingo operators.
Which Bingo Companies Are Under Scrutiny?
Having received numerous emails requesting information about some of our accounts with 888, we would suspect they are being investigated.
Cozy Games will have definitely been under the microscope considering some of their tactics.
Ladbrokes have stated publicly that they are talking with the CMA and William Hill too.
We’re sure there are others, but at this point, don’t wish to speculate further.