There have been so many changes in the world of online gaming of late, and for players, they have all been for the better. Things are set to improve further as the Competition and Markets Authority (CMA) has announced enforcement action against online gambling firms who have unfair obstacles in the way of customers withdrawing money.
We’ve often taken to airing our grievances around unfair T&C’s in our articles here at Two Big Ladies
The CMA Investigation
It was back in November 2016 that we first heard talk of the CMA investigation [read more here] but it would appear that now is when action against the companies failing players is going to be taken.
There are a number of areas of concern for the CMA, but particularly:
- daily, weekly or monthly limits on withdrawing funds that appear unreasonably low
- potentially arbitrary short deadlines on the time customers have to verify their identity as a condition of withdrawing funds, sometimes providing for forfeiture of consumer’s funds if missed
- ‘dormancy’ terms that allow firms to confiscate funds after a certain period of inactivity.
Several online gambling firms have received a letter from the CMA about their terms and practices around withdrawals and whilst we don’t know which companies, we have a few that we think would be deserving of reminder of fair play.
Changes Afoot Thanks To CMA
Already we are seeing some brands notify of changes to their T&C’s. On 2nd March we receive details from Gala Bingo that they had made some changes. They informed us of the changes and summarised them:
- new terms allowing you to withdraw your cash balances in circumstances where they are committed and are being used to stake as part of an active bonus/promotional offer (please note that in these circumstances a processing fee may be payable on the withdrawal, and all corresponding bonus balances and/or bonus pending winnings will be forfeited in full)
- confirmation that no account restrictions will be enforced against you after you have made one or more qualifying bets as part of a bonus or promotional offer, where it would adversely affect your ability to satisfy the conditions to qualify or fully benefit from the bonus or promotional offer available
In our opinion, Gala have always been pretty on the ball with being fair to their players. It’s the likes of 15 Network and Cozy Games that need to be upping their game.
In the defense of Cozy Games, since their sale to Electraworks, they have made significant changes for the better already.